ASR text translation
- In-country, first-language translation professionals
- Translation focused on providing accurate vernacular equivalencies
Data labeling expertise that meets your specialized project needs
US and international teams for multi-lingual text and audio labeling
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Audio collection
- Two channel recording via any softphone app
- Secure, reliable, anytime & anywhere audio collection at scale
Text classification & extraction
- Classify and extract discrete classes of data & audio
- Label single or discrete classes within unstructured audio and text for projects like NER and topic classification
Contact center model creation and correction
- Experts in correcting Agent / Customer ASR text for model tuning
- Specializing in English, Spanish dialects, and new language model data collection
Content moderation & spam detection
- Protect your brand and customers from harmful content
- Labelers and platform for enterprise-scale for high volume data projects
Intent variation & utterance collection
- Capture how customers search for and express attitudes, emotions, and opinions
- Worldwide labor force for multi-lingual projects
Sentiment & intent analysis
- Audio and text labeling of entire object or discrete classes
- More accurately capture the Voice of the Customer with conditional tagging
Text summarization
- Summarize text based on situational needs, reader types or access rights
- Label and extract discrete classes of content for summarization
Transcription
- Highly accurate transcription in a variety of languages
- Hundreds of transcriptionists worldwide for rapid project completion